Open six days a week 000-000-0000
Woodside Translation Translation Office
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Practical

Policies

Six of them, and each one is written to be read by somebody standing at a counter rather than by a lawyer.

  • Quotes and estimates

    An estimate from the calculator on this site is arithmetic on what you typed. A quote is what somebody sends you after reading the actual document, and it is the one that is binding. Where the two differ it is almost always because a document had more words on it than a photograph of it suggested, and you hear that before the work starts.

  • Paying

    Half on account for anything above a few hundred dollars, the rest on delivery. Records and short jobs are paid on collection. We do not take payment for a job we have said we cannot do, and we do not hold a finished translation hostage to a balance on an unrelated matter.

  • If we get it wrong

    Anything refused or returned because of our work is put right at no charge and at the front of the queue. This is a promise about our own work rather than about anybody's decision — the difference is on the acceptance page and it is not a small one.

  • Confidentiality

    Everybody who touches a file is under a written undertaking, and that includes the freelance translators. Documents are not put through any service we have not contracted with, which is a sentence worth reading twice in a trade where pasting a page into a free website is a keystroke away. Ask us what a file will touch and we will tell you.

  • What we keep, and for how long

    The source, the translation and the certificate, so a further copy is a copy rather than a new job and so terminology matches next time. Ask for deletion and we delete it and confirm the date. We do not keep payment details.

  • Changing your mind

    Before we start, nothing is owed. Once a translator has begun, what has been done is owed and the rest is not. Interpreting booked and cancelled inside a working day is charged at the minimum, because the interpreter has already turned other work down.

The three that come up most

An estimate and a quote are different objects. An estimate is arithmetic on what you typed. It is not an offer, it does not bind anybody, and it will move if the document turns out to be longer, in worse condition or a different thing from what it was described as. The quote that follows somebody reading it is the one to rely on.

The decision is not ours to sell. Whether a body accepts a filing is that body's decision, and it turns on several things a translator has no part in. Nobody can honestly guarantee it. What we promise is our own work: anything refused because of something we did is put right at no charge.

How the days are counted. Working days, starting the working day after we have a legible copy of everything. Where an authority is involved, its own time is added and is not ours to compress — that step is the one that most often decides whether a deadline is met.

Everything we will not promise

The rest of it

Send us the document

A photograph is enough to quote from. Or work out the figure yourself first — the estimator shows its arithmetic rather than only its answer.

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